Critical PowerExecutive

Director of Operations

Full-time

Sobre el puesto

Director of Operations Doral, FL (On-Site) | Full-Time | Relocation Provided | National Search

Own day-to-day operations including dispatching, scheduling, workflow management, and resource allocation across the field engineering team
Lead, develop, and hold accountable a growing team of field service engineers across multiple tiers (FSE I through FSE IV)
Build and optimize operational processes, SOPs, and systems to support company scaling and next-level capacity
Manage service delivery quality, SLA compliance, and customer satisfaction metrics
Partner with the CEO on strategic planning, capacity forecasting, and hiring priorities
Coordinate with the Regional Service Manager on field operations and technical escalations
Drive accountability and performance management across the organization
Manage vendor relationships, parts inventory, and equipment logistics
Report on operational KPIs and identify areas for continuous improvement

10+ years of progressive leadership experience in field service operations
Background in UPS/critical power services or adjacent industries (HVAC, generator/power generation, data center operations, or similar field service verticals)
P&L awareness with a clear understanding of how operational decisions impact revenue and margin
Proven ability to build operational infrastructure in a growth-stage environment – not just manage existing systems
Strong leadership presence with the ability to command respect from technicians and field staff while maintaining accountability
Comfortable operating in a privately owned, founder-led environment with high visibility and direct CEO access
Willingness to relocate to South Florida (Doral) – company-paid relocation provided
Ability to commit to daily on-site presence at the Doral headquarters
Strong verbal and written communication skills