Account Manager

About the role

Our client is a well-established, Charlotte-based commercial landscaping company with over 40 years of experience serving developers and property management professionals. They specialize in landscape maintenance, design and installation, irrigation, and stormwater management, with offices across mu

What you'll own

• Identify and pursue opportunities to sell ancillary (enhancement) services to existing clients within the portfolio
• Develop accurate estimates and takeoffs for both new and existing clients as needed
• Deliver timely bid proposals and designs for enhancement projects
• Generate referrals from existing client base and communicate leads to the Business Developer
• Build and maintain strong long-term relationships with clients, focusing on all pertinent points of contact
• Conduct regular site walkthroughs with clients to ensure quality and service expectations are met
• Lead and facilitate the resolution of client concerns or issues
• Ensure timely account renewals within the assigned client portfolio
• Proactively assess and address site enhancement needs during visits
• Collaborate with the Production Manager to ensure service delivery meets or exceeds expectations
• Schedule regular site visits with the Production Manager for quality reviews
• Support hiring, training, and coaching of field crews for the assigned portfolio
• Promote and enforce safety policies and procedures
• Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract and ancillary services
• Assist the Maintenance Division Manager in overall leadership and participate in all relevant meetings
• Maintain accurate account documentation and notes in Aspire
• Monitor and maintain satisfactory accounts receivable levels

What it takes

• Associate or Bachelor's degree in a business-related field, or equivalent experience in a customer-focused service industry
• Minimum 3 years of experience in customer service, management, and leadership, preferably in the landscaping industry or local marketplace
• Strong written and verbal communication skills
• Demonstrated leadership and coaching abilities
• Ability to foster collaboration and teamwork
• Comfortable with a combination of mobile and office-based work
• Ability to traverse uneven terrain and walk job sites for extended periods, up to 4 hours
• Proficiency with computers, mobile devices, and operational systems