Director of Operations

About the role

Director of Operations Doral, FL (On-Site) | Full-Time | Relocation Provided | National Search

What you'll own

• Own day-to-day operations including dispatching, scheduling, workflow management, and resource allocation across the field engineering team
• Lead, develop, and hold accountable a growing team of field service engineers across multiple tiers (FSE I through FSE IV)
• Build and optimize operational processes, SOPs, and systems to support company scaling and next-level capacity
• Manage service delivery quality, SLA compliance, and customer satisfaction metrics
• Partner with the CEO on strategic planning, capacity forecasting, and hiring priorities
• Coordinate with the Regional Service Manager on field operations and technical escalations
• Drive accountability and performance management across the organization
• Manage vendor relationships, parts inventory, and equipment logistics
• Report on operational KPIs and identify areas for continuous improvement

What it takes

• 10+ years of progressive leadership experience in field service operations
• Background in UPS/critical power services or adjacent industries (HVAC, generator/power generation, data center operations, or similar field service verticals)
• P&L awareness with a clear understanding of how operational decisions impact revenue and margin
• Proven ability to build operational infrastructure in a growth-stage environment – not just manage existing systems
• Strong leadership presence with the ability to command respect from technicians and field staff while maintaining accountability
• Comfortable operating in a privately owned, founder-led environment with high visibility and direct CEO access
• Willingness to relocate to South Florida (Doral) – company-paid relocation provided
• Ability to commit to daily on-site presence at the Doral headquarters
• Strong verbal and written communication skills